With a workforce that is mostly remote, many organizations have shifted to technology for customer engagement, security and improved operations. However, implementing tech for efficient business management requires more than simply adopting new tools. It is important to integrate them into the overall business strategy of your company.
The best way to develop and manage a ensuring robustness with disaster recovery plans viable technology strategy involves a number of people and departments. It is also dependent on the goals you want to achieve. Microsoft Dynamics, for example can be utilized by a central team to consolidate their ERP program and CRM platform into one solution. This suite of Software-as-a-Service programs enables businesses to better serve customers, automate processes and increase productivity.
All stakeholders must be on board in order for a technology-based implementation to function. This includes the top management as well as users who will ultimately benefit from. It is a challenge to promote an idea to these groups because they all have different perspectives and needs. A successful implementation manager recognizes these differences and can plan for each in advance.
To overcome the resistance of the opinion-makers, managers can put the innovation in the hands of those who can be credible role models (not exceptionally skilled nor very inexperienced). So those who are hesitant can see how easy it is to change and start to believe in the potential of the new tool. Another approach is to make the top management take a short symbolic gesture to show their support for the innovation. It could be as simple as an email or speech. But it sends a strong message that the business is serious in embracing the idea.
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